customer-relationship
News:

♦ The costs are competitive and no hidden charges. ♦ Sunrise (SFF) is a provider of logistics services to various exporters & importers. ♦  Over Rs.2500 Crores value of consignment handled every year as a Customs Broker. ♦ We Don't Carry Goods, We Carry Your Trust ♦ We have completed our 26 years of togatherness.

Customer Relationship

We retain our customer by winning their trust

  • Our time to time one to one meeting with customer makes our relationship stronger.
  • Formulating SOP with agreement with our customer & follow the process as per SOP.
  • Pre shipment services to customer to know about their coming shipments & expectations from us.
  • We try to understand Customer's requirement & our expert team arranges satisfactory solution to them.
  • Sharing time to time updates
  • We focus Customers' satisfaction during whole process
  • Customers' feedback on our service level
  • We provide training to our internal customer "There is always scope of improvement".

 

Complaint Desk

  • To handle quick resolution on our customer's complaint
  • We do root cause analysis & support it with corrective action plan to achieve zero error on service.
  • Through Post shipment services we check our customer is satisfied & we won their trust with our service